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Olivia Capture

Returns & Refunds Policy

Home / Returns & Refunds Policy

1. Eligibility for Returns

You may request a return if you receive a product that is damaged, defective, or incorrect. To be eligible for a return:

  • The item must be unused and in its original packaging.
  • You must contact us within 1–3 days of receiving your order.

2. Return Process

To initiate a return, please email us at [email protected] with your order number, a description of the issue, and clear photos of the item.

Once your request is reviewed and approved, we will coordinate the return process. Please ensure the item is repackaged securely.

3. Refunds

Refunds are issued only for approved returns and will be processed once the item is received and inspected. As we operate exclusively with Cash on Delivery, refunds will be arranged via direct communication and handled appropriately upon verification.

4. Non-Returnable Items

Items that show signs of use, physical damage not caused during delivery, or are returned without prior approval may not be accepted for refund.

5. Contact Us

If you have any questions about your return or need assistance, feel free to reach out to us at:
Email: [email protected]

Availability

Monday - Sunday
09:00 - 18:00

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